At The PrimeTime, we aim to provide a seamless shopping journey. We do not offer returns or refunds, but customers may request a 7-Day Exchange for eligible orders.
Exchange Eligibility
Exchanges are accepted within 7 days of delivery for:
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Defective, damaged, or wrong products
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Products in unused condition with original box & tags
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Valid unboxing video proof
Store Credit
If an exchange cannot be processed due to stock issues, we will issue Store Credit for the same amount, redeemable on any future order.
Not Eligible for Exchange
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Items not returned in original condition
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Physical damage caused by the customer
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Products without proper unboxing video evidence
How to Apply for Exchange
Send the following details to our support:
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Order ID
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Reason for exchange
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Unboxing video + images
Our team will verify and confirm the next steps.